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Terms and conditions
1. Customer – an individual, legal entity, or organizational unit without legal personality, to which specific regulations grant legal capacity, placing an Order within the Store.
2. Consumer – a Customer who is a natural person concluding a legal transaction with the Store that is not directly related to their business or professional activity.
3. Online Store (Store) – the internet service available at skywing-rc.pl, through which the Customer can, in particular, place Orders.
4. Order – a declaration of will of the Customer, aimed directly at concluding a Sales Agreement, specifying in particular the type and number of Goods.
5. Goods – products presented in the Store.
1. The Internet store REVOC Custom (Store) engages in retail selling via the Internet pursuant to the present set of rules.
Registration Details:
REVOC Sp. z o.o. Powstancow Slaskich 41a 44-340 Godow Poland
Tax Identification Number (NIP): PL6472573232 National Business Registry Number (REGON): 363551820
Contact Details:
E-mail: info@skywing-rc.pl Phone: +48 795 596 959 (English and Polish) Phone: +48 796 644 222 (Polish only)
2. The owner of the Store is based in Street: Powstancow Slaskich 41a, ZIP: 44-340 City: Godow Country: Poland.
3. The Rules are an integral part of the contract of sale concluded with the Customer.
4. The conclusion of a contract of sale is conditional on the Customer's accepting the Rules.
5. Prices given in the Store are gross prices (they include VAT).
1. Orders can be placed in the following manner:
a) using the form available on the Store's website,
b) by e-mail to info@skywing-rc.pl,
c) by telephone on the numbers given in §2 point 1 and on the Contact tab.
2. A condition for the fulfilment of an order is that the Customer supply data making it possible to verify the Customer and the recipient of the goods. The Store confirms acceptance of an order by e-mail or telephone. The Store has the right to refuse to accept an order, to restrict the method of payment or demand an advance payment, if the order gives rise to justified doubts as to the accuracy and reliability of the data supplied or the method of payment.
3. The parties are bound by the information given on the Store's website next to the purchased product at the time of placement of the order, in particular the price, product description, product features, elements included in the set, and time and method of delivery.
4. The information on the Store's website does not constitute an offer within the meaning of the Polish Civil Code. When placing an order, the Customer makes an offer to purchase the specified goods. The contract of sale is concluded when the Order is confirmed by the Customer by clicking the confirmation link in the e-mail sent to the Customer by the Store.
1. You can use any method of payment available on the "Methods of payment" tab on the Store's website.
2. Shipping prices are specified in the delivery price list.
3. The release of goods is conditional on payment for the goods and shipping.
4. We accept payments by: PayPal, Bank transfer and Stripe (Visa, Visa Electron, Mastercard and Maestro payment cards).
1. The Store sends ordered goods through courier companies.
2. In case of a payment card payment, the lead time is counted from the date of a positive authorization of the transaction by the bank.
3. In case of payment by bank transfer, the time until dispatch is lengthened by the period between the placement of the order and the date on which the due amount is credited to the Store's bank account.
1. Parcels are delivered directly to the Customer, requiring a signature upon receipt. The Store does not offer delivery methods that allow the package to be left at the doorstep or any other location without a signature.
2. If the Customer individually agrees with the courier to leave the package without a signature, at the doorstep, or in any other place near the delivery address, such an arrangement is made at the Customer's own risk. In such cases, the Store does not take any responsibility for lost or stolen packages resulting from such agreements.
1. The Store is liable to the Consumer for any lack of conformity of the Goods with the contract which exists at the time of delivery and becomes apparent within 2 years of that time, in accordance with the Polish Act of 30 May 2014 on Consumer Rights. Towards Customers who are not Consumers, the Store is liable under the warranty provisions of the Polish Civil Code.
2. A complaint can be submitted by e-mail to info@skywing-rc.pl or in writing to the Store's address. The complaint should include the order number or proof of purchase (receipt or VAT invoice), a description of the defect and the Customer's request. Photographs of the defect help us process the complaint more efficiently.
3. Goods subject to a complaint should be sent to:
REVOC Sp. z o.o. Powstancow Slaskich 41a 44-340 Godow Poland
4. In the event of a lack of conformity of the Goods with the contract, the Consumer may request repair or replacement and, in the cases provided for by law, a price reduction or withdrawal from the contract.
5. The Store will respond to a Consumer's complaint within 14 days of receiving it. Failure to respond within this period means that the complaint has been accepted.
6. If a complaint is found to be justified, the costs of returning the goods and of sending the repaired or new product to the Customer will be paid by the Store.
7. Individual settings of the Customer's computer and monitor causing erroneous or distorted display of information about goods (e.g. colours) cannot form the basis for a complaint.
1. Pursuant to the Act of 30 May 2014 on Consumer Rights (implementing Directive 2011/83/EU of the European Parliament and of the Council), a Consumer who has concluded a distance contract may withdraw from the contract within 14 days without giving any reason, subject to the exceptions set out below.
2. The withdrawal period expires after 14 days from the day on which the Consumer, or a third party other than the carrier and indicated by the Consumer, acquires physical possession of the goods.
3. To exercise the right of withdrawal, the Consumer must inform the Store of their decision to withdraw from the contract by means of an unequivocal statement, for example by e-mail sent to info@skywing-rc.pl or in writing to the Store's address. The Consumer may use the model withdrawal form, but its use is not mandatory.
4. To meet the withdrawal deadline, it is sufficient for the Consumer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
5. The Consumer shall return the goods to the address given in §7 point 3 without undue delay and, in any event, no later than 14 days from the day on which the withdrawal was communicated. The Consumer bears the direct cost of returning the goods.
6. The Consumer is liable for any diminished value of the goods resulting from handling them in a manner other than what is necessary to establish the nature, characteristics and functioning of the goods.
7. The Store shall reimburse all payments received from the Consumer, including the cost of the least expensive standard delivery method offered by the Store, without undue delay and no later than 14 days from the day on which it is informed about the Consumer's decision to withdraw from the contract. The reimbursement will be made using the same means of payment as used by the Consumer, unless the Consumer agrees to another method that does not involve any costs for them. The Store may withhold reimbursement until it has received the returned goods or until the Consumer has supplied evidence of having sent back the goods, whichever is earlier.
8. The right of withdrawal does not apply in the cases set out in Article 38 of the Act of 30 May 2014 on Consumer Rights, in particular to contracts for the supply of non-prefabricated goods manufactured according to the Consumer's specifications or clearly personalized goods serving to satisfy the Consumer's individualized needs.
9. The right of withdrawal applies exclusively to Consumers and, where required by applicable law, to natural persons entering into contracts directly related to their business activity where the contract is not of a professional nature for that person. The right of withdrawal does not apply to other business customers.
1. When placing an order the Customer consents to the processing of his or her personal data solely for the purpose of fulfilment of the order.
2. The Customer may also give separate consent to receive advertising and promotional materials, including a trade newsletter, from the Store.
3. The Customer has the right to inspect and correct his or her data and to demand its deletion.
It is not permissible to use any materials published on the Store's website (including photographs and descriptions of goods) without the Store's written consent.
1. The Rules shall come into effect as of the day on which they are published on the Store's website.
2. The Store reserves the right to make changes to the Rules, which shall come into effect as of the day on which they are published on the Store's website. Contracts concluded prior to a change to the Rules shall be subject to the version of the Rules effective on the date on which the Customer placed the Order.
